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FAQs

FAQ

  • My Account
  • To shop at kadzon.com do I have to register? If yes, why?
  • How do I register myself?
  • Do I need to give my email ID and mobile number for registration?
  • Is my personal information secure at Kadzon.com?
  • Do I need to pay for registration?
  • For how long is my registration valid?
  • I forgot my password, what do I do?
  • If I need to update my account information, what steps do I follow?
  • How do I unsubscribe from your promotional Emails?
  • Order Related 
  • Which category products do you sell online?
  • How do I know my size?
  • Do you provide warranty/guarantee for merchandise?
  • I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?
  • How do I add more products to my order?
  • How can I use a voucher in the ‘My Account’ section to place an order?
  • What are the shipping charges I need to pay for an order .
  • Is there a limit to the quantity that I can order?
  • How do I apply the refund voucher provided to me?
  • Do you take orders over phone?
  • My order is placed. What happens next?
  • Why do I sometime see price variations on same product? What is the Kadzon.com pricing policy?
  • Payment
  • What payment methods are accepted at Kadzon.com .
  • Is it safe to shop online using my debit/credit card?
  • What happens if my debit/credit card has been compromised while making a payment online?
  • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
  • Cancellations
  • What happens if the merchandise added to cart goes out of stock?
  • Can I cancel an order?
  • Can I cancel my exchange order?
  • Why was my order cancelled by Kadzon.com?
  • Can I cancel a partial order?
  • Shipping
  • What happens if I am not available when you deliver the merchandise?
  • Can I book an order for delivery to more than one Address?
  • What are the shipping charges and/or are there any additional charges?
  • How can I track my order?
  • What is the stipulated delivery time for an order?
  • Promotional Vouchers
  • What is the validity of a promotional voucher?
  • Can I use this voucher on all items?
  • What are the terms and condition of this voucher?
  • Where do I apply the promotional voucher?
  • Can I club two vouchers?
  • What are Terms and Condition of Paytm Cashback offer?
  • Returns/Exchange/Refunds
  • How do I return the product/s?
  • How do I exchange the product/s?
  • When will my exchange item be shipped?
  • What categories fall under non-returnable categories?
  • What should I do if my order is received in a damaged condition?
  • What should I do if I receive a different item from the one that I have ordered?
  • Why do I need to self-ship?
  • Will I receive a voucher/s in case of self-shipped product/s?
  • Where do I need to self-ship my products?
  • My return request was initiated but the reverse pick-up has not yet been done. What should I do?
  • I need to return more than one product, so can I hand over all the products to the reverse pick-up person in one go?
  • I ordered the same product in more than one quantity. How do I do a partial return?
  • What are the refund options available to me?
  • How do I get my balance refund-voucher amount?
  • Will I get refund of my Shipping Charges in case of return?
  • Care Zone
  • How do I get in touch with Kadzon.com
  • What are the Customer Care working hours?
  • I want to sell my products on Kadzon.com Whom do I get in touch with?

To shop at kadzon.com do I have to register? If yes, why?

You need to register at Kadzon.com so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

How do I register myself?

You can register yourself by clicking my account,. Once registered, you can enjoy regular updates and services from Kadzon.com

Do I need to give my email ID and mobile number for registration?

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Is my personal information secure at Kadzon.com?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.

If I need to update my account information, what steps do I follow?

Login in to Kadzon.com, click on “My Account” and update information under your profile.

How do I unsubscribe from your promotional Emails?

Login in to Kadzon.com , click on “My Account” and unsubscribe from my profile.

Which category products do you sell online?

Kadzon Stores is online fashion store catering to men and women fashion ,beauty products and all electronics from brands and our own Kadzon brand.

How do I know my size?

We have provided size chart for each and every category which can be used for making a purchase.

Do you provide warranty/guarantee for merchandise?

All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.

I have placed an order but it’s not appearing in the ‘My Account' section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account' section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

How do I add more products to my order?

Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

How can I use a voucher in the ‘My Account’ section to place an order?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

How do I apply the refund voucher provided to me?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

Do you take orders over phone?

We are happy to do so and at present place only Cash On Delivery orders for you.

My order is placed. What happens next?

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Why do I sometime see price variations on same product? What is the Kadzon.com pricing policy?

There are a number of factors that determine a product's price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand's price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own Kadzon brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.

Kadzon.com reserves the rights to change prices at its sole discretion.

What payment methods are accepted at Kadzon.com?

We accept Master/

Visa credit cards and all major Debit Cards,PayPal.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

What happens to my money deducted from my debit card/credit card

 for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock product/s

Can I cancel an order?

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to Kadzon click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

Can I cancel my exchange order?

Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.

Why was my order cancelled by Kadzon.com?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Can I cancel a partial order?

Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.

What happens if I am not available when you deliver the merchandise?

For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

What are the shipping charges and/or are there any additional charges?

Free shipping is available on all products, subject to a minimum order value.

How can I track my order?

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

What is the validity of a promotional voucher?

These vouchers are limited-time promotions and their validity will be specified accordingly.

What are the terms and condition of this voucher?

The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

Where do I apply the promotional voucher?

Add product/s to your cart and proceed to check out, and enter voucher code in apply promo code section.

How do I return the product/s?

You can return an item online at Kadzon.com by following the below steps.

  • Log in to the 'My Account' section at Kadzon.com
  • Select the product that needs to be returned
  • Follow the steps and fill in the required information to complete the process.

How do I exchange the product/s?

You can exchange an item online at Kadzon.com by following the below steps.

  • Log in to the 'My Account' section at Kadzon.com
  • Select the product that needs to be exchanged
  • Follow the steps and fill in the required information to complete the process.

When will my exchange item be shipped?

Exchange items are shipped within 24 hours after the item returned has passed quality checks.

What are the refund options available to me?

You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your Kadzon account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at Kadzon.com

How do I get my balance refund-voucher amount?

Please contact us at +8613073690223 9am to 7 pm (Monday to Saturday) or email us at service@kadzon.com and our team member will help you.

Will I get refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable.

How do I get in touch with Kadzon.com

Please contact us at  +8613073690223  9 am to 7 pm (Monday to Saturday) or email us at service@kadzon.com

What are the Customer Care working hours?

We work 9 am to 7 pm Monday to Saturday.

I want to sell my products on Kadzon.com. Whom do I get in touch with?

Write to us on service@kadzon.com and we will assist you further.